Terms & Conditions – KittyHug

Last Updated: 01/10/2025

Welcome to KittyHug.in. By accessing or making a purchase on our website, you agree to be bound by the Terms and Conditions listed below. Please read them carefully before using our services.

1. General

KittyHug (“we”, “us”, “our”) operates this website to provide high-quality products and services to our customers. By using our website, you agree to these Terms and Conditions, our Privacy Policy, Shipping Policy, and Refund Policy.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes indicates acceptance of the updated terms.

2. Eligibility

To use our website or make a purchase, you must:

  1. Be at least 18 years old
  2. Provide accurate and complete information while placing an order

If you use the website on behalf of another person or entity, you confirm you are authorized to do so.

3. Products and Services

We strive to provide accurate product descriptions and images. However:

  • Colours, designs, or textures may slightly vary due to lighting and screen differences.
  • Product availability is subject to change at any time.
  • We reserve the right to discontinue or modify any product without prior notice.

4. Pricing & Payments

  • All prices listed on KittyHug.in are inclusive/exclusive of taxes (as applicable).
  • We reserve the right to revise prices at any time.
  • Payments must be made through the available secure payment methods.
  • By placing an order, you authorize us and our payment partners to process and verify the payment.

5. Order Confirmation & Cancellation

  1. An order is confirmed once payment is successfully processed.
  2. We may cancel orders due to stock unavailability, incorrect pricing, or technical issues.
  3. Customers may cancel orders before dispatch by contacting our support team.
  4. Refunds for cancelled orders will be processed as per our Refund Policy.

6. Shipping & Delivery

  • Delivery timelines vary depending on location and courier availability.
  • KittyHug is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.
  • Shipping charges (if applicable) will be displayed during checkout.
  • Please read our Shipping Policy for full details.

7. Return, Refund & Replacement

We offer returns or replacements only under the conditions mentioned in our Refund & Return Policy.

Returns may be rejected if:

  • Product is used, damaged, or altered
  • Original packaging is missing
  • Return request is made after the eligible period

8. User Responsibilities

By using our website, you agree:

  • Not to misuse, hack, or damage the website
  • Not to engage in fraudulent transactions
  • Not to upload harmful files, viruses, or scripts
  • Not to violate any laws or third-party rights
  • 9. Intellectual Property Rights
  • All content on KittyHug.in—including images, text, product designs, logos, and graphics—is the exclusive property of KittyHug.
    Unauthorized copying, reproduction, or commercial use is strictly prohibited.

10. Third-Party Links

KittyHug may include links to third-party websites. These websites are not controlled or managed by us. We are not responsible for:

  • Their content
  • Their policies
  • Any damages or losses arising from their use

11. Limitation of Liability

KittyHug is not liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, profits, or personal injury
  • Delays or failures caused by external factors such as courier issues, technical errors, etc.

Your use of the website is at your own risk.

12. Indemnification

You agree to indemnify and hold KittyHug harmless from any claims, damages, liabilities, or expenses arising out of:

  • Your misuse of the website
  • Your violation of any terms
  • Your infringement of any rights

13. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes will be handled under the jurisdiction of courts located in [Your City/State].

14. Contact Us

For questions or support, you can contact us at:

📧 Email: info@kittyhug.in
📞 Phone: +91 8217636413
📍 Address: 9th, 2nd Main Rd, Remco Bhel Layout, BEML Layout, Rajarajeshwari Nagar, Bengaluru, Karnataka