Return & Refund Policy – KittyHug

Last Updated: 01/10/2025

Thank you for shopping with KittyHug.in.
We strive to provide high-quality products and a smooth shopping experience.
Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns or replacements only if:

  • The product is damaged or defective upon delivery
  • The product received is incorrect
  • The item is missing parts or accessories

To qualify for a return:

  • You must raise a request within 48 hours of delivery
  • The product must be unused and in original packaging
  • All tags, labels, and box must be intact

We do not accept returns for:

  • Used or damaged products
  • Products without original packaging
  • Products damaged due to incorrect use or handling
  • Items purchased during clearance or special offers (unless damaged)

2. Return Process

To initiate a return:

  1. Contact us at info@kittyhug.in or +91 82176 36413
  2. Provide:
  3. Order ID
  4. Photos/video of the product
  5. Reason for return
  6. Our support team will verify and approve the return request
  7. Pickup will be arranged through our courier partner

Please note:

  • Pickup availability depends on your PIN code
  • If pickup is not available, we may ask you to self-ship the item

3. Replacement Policy

You may request a replacement if:

  • The product arrives damaged or defective
  • A wrong product was delivered

Replacement is subject to:

  • Availability of stock
  • Successful verification of your return request

If replacement is not available, we will issue a refund.

4. Refund Policy

Refunds will be issued only in the following cases:

  • Product delivered in damaged or defective condition
  • Wrong product delivered
  • Order cancelled before shipping

Refund Method

Refunds will be processed to:

  • Your original payment method, or
  • Bank account (for COD orders), as applicable

Refund Timeline

Refund processing may take:

  • 3–5 working days for prepaid orders
  • 5–7 working days for bank transfers
  • 7–10 working days for COD orders

Delays may occur due to bank processing times.

5. Order Cancellation

Before Shipping

You may cancel the order before it is shipped.
Full refund will be issued immediately.

After Shipping

Once the item is shipped, cancellation is not allowed.
You may request a return after delivery (if eligible).

6. Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable, such as:

  • Innerwear
  • Beauty or personal care items
  • Clearance sale items
  • Items explicitly marked as “Non-Returnable”

(Modify this according to the products you sell)

7. Exchange Policy

Exchange is allowed only for:

  • Size issues (if applicable)
  • Defective/damaged/wrong item

Exchange is subject to product availability.

8. Contact Us

For any concerns, returns, or support, contact us:

📞 Mob: +91 82176 36413
📧 Email: info@kittyhug.in
📍 Address:
9th, 2nd Main Rd,
Remco Bhel Layout, BEML Layout,
Rajarajeshwari Nagar,
Bengaluru, Karnataka 560059